Unit 3 - CRM Software & Platforms - ZOHO & SALESFORCE
ZOHO Zoho CRM is a robust, cloud-based customer relationship management (CRM) platform designed to streamline and enhance your business’s sales, marketing, and customer support processes. Zoho CRM provides a comprehensive suite of tools to help businesses of all sizes manage their customer interactions, automate workflows, and gain actionable insights through advanced analytics. By centralizing customer data and integrating with various business applications, Zoho CRM enables companies to build stronger relationships and drive growth. Zoho CRM facilitates a global network of approximately 250,000 businesses across more than 180 countries to acquire more leads, engage with customers, and boost revenue Zoho is available in free and paid versions. The trial version is available for up to three users, but it's a bit limited in functionality, with no mass emailing feature and limited customizability. More full...